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What it Covers?

Collision
Covers damage to the vehicle due to accidents, mechanical breakdown, or wear and tear.
Fire, Explosion or Lightning
Protects from damages caused by fire, explosions and lightning.
Burglary, Housebreaking or Theft
Covers from any misfortunes caused by burglary, housebreaking or theft.
Falling Objects
Covers any damages caused by falling objects.
Vandalism or Malicious Acts
Covers damage to your car due to malicious acts by third party.
Bodily Injury of Third Party
Covers your liabilities in any occurrence of bodily injuries to the third party.
Unlimited
Death of Third Party
Covers your liabilities in any event that causes death to the third party.
Unlimited
Legal Cost
Covers lawyers fee, doesn't include any form of penalty charges.
Up to RM 2,000
Extra windshield and sunroof protection
This is an additional coverage to your existing windshield and sunroof.
Special Perils
Covers damages caused by natural disasters like hurricane, typhoon, flood and other convulsions.
Legal Liability to Passengers
Covers legal expenses if you face legal action from your passengers.
Strike, Riot and Civil Commotion
Covers damages due to unlawful and domestic disturbance.
Vehicle accessories
Covers vehicle accessories like stereos, compact disc player, dashboard camera, etc.
Personal Accident Insurance
Protects both driver and passengers in the vehicle.
Up to RM 175,000
Water Damage Cover
Get reimbursement for towing and cleaning your vehicle due to flood.
Up to RM 5,000

How to Claim?

Firstly, call Zurich’s claims department to notify them regarding the accident. Then, report the accident to the police to secure a conviction against the offender. If there are any claims against you from the third party, immediately inform Zurich’s claims department and provide them with proof.

After making the necessary report, you will have to complete a Claim Form and submit it to Zurich within 21 days from the notified day together with any relevant documents. Finally, send your car to any of Zurich’s car repair shop for them to inspect and give approval for repair.

Helpline Number: 1-300-88-6222

Online Claims Portal: https://mya.zurich.com.my/Myclaims

Mail to:

Zurich General Insurance Malaysia Berhad
11th Floor, Menara Zurich,
No. 12, Jalan Dewan Bahasa,
50460 Kuala Lumpur, Malaysia

Things to Know

The documents you will need to provide to make a claim are:

  • Driving license

  • Identity card

  • Police report

  • Repair quotation

  • Registration card

  • Road tax, etc.

If you are not physically disabled or hospitalised from the accident, you have to report the claim within 7 days to be able to get a claim from Zurich. However, in the unlikely event of an accident which causes you to be physically disabled or hospitalised, you have 30 days to report to Zurich and get the claim.

Zurich’s car insurance only provides coverage for your car in Malaysia, Singapore and Brunei in accordance to Malaysia’s law. If you wish to drive your car to Singapore, you are required to have coverage against Legal Liability to Passengers (LLP) in accordance to Singapore’s law. However, LLP is not covered by this policy so you will have to purchase Endorsement 100 which provides coverage for your liability for death or bodily injury of passengers.

Zurich will not provide insurance coverage if:

  • You or your authorised driver does not have a valid driving license

  • You or your authorised driver is under the influence of alcohol, drugs and other intoxicating substances which deems you incapable of having control of your car

  • You or your authorised driver uses your car for an unlawful purpose

  • You or your authorised driver uses your car for racing purposes

  • You or your authorised driver did not take precautions to ensure your car does not get further damages after the incident and before any repairs has been made

  • You or anyone on your behalf has made a fraudulent or exaggerated claim to get benefits from this policy

  • An unauthorised driver caused your car to be damaged

Helpline Number 24 hour hotline (applicable to Zurich Insurance and Zurich Takaful customers) : 1-300-88-6222 
Or in case of an accident you can contact: Accident Assist Call Centre (AACC): 1-300-22-1188 or 1-300-15-500

If you need to make a claim please refer to this link

Mail to:
You can make an online enquiry here.
Or if you have a complaint, email directly to: feedback@zurich.com.my   


The address of the head office of Malaysia: 
Zurich General Insurance Malaysia Berhad
Level 23A, Mercu 3,
No. 3, Jalan Bangsar, KL Eco City,
59200 Kuala Lumpur, Malaysia

For the address of other branches in Malaysia, please refer to this link.

You cancel your policy with Zurich at any time you want by giving a written notice and return the Original Certificate of Insurance (CI) or the Statutory Declaration if the CI is lost. You may be entitled to get a refund for your premium based on the short period rates if no claims has been made before the cancellation.

You can visit their website or branch, or contact them through telephone, email or fax.

Website: www.insuranceinfo.com.my

Address: 11th Floor, Menara Zurich, No. 12, Jalan Dewan Bahasa, 50460 Kuala Lumpur, Malaysia.

Telephone: 1-300-888-622

Email: CallCentre@zurich.com.my

Fax: 03-2144 1622