Firstly, call Zurich’s claims department to notify them regarding the accident. Then, report the accident to the police to secure a conviction against the offender. If there are any claims against you from the third party, immediately inform Zurich’s claims department and provide them with proof.
After making the necessary report, you will have to complete a Claim Form and submit it to Zurich within 21 days from the notified day together with any relevant documents. Finally, send your car to any of Zurich’s car repair shop for them to inspect and give approval for repair.
Helpline Number: 1-300-88-6222
Online Claims Portal: https://mya.zurich.com.my/Myclaims
Mail to:
Zurich General Insurance Malaysia Berhad,
Level 23A, Mercu 3,
No. 3, Jalan Bangsar, KL Eco City,
9200 Kuala Lumpur, Malaysia
The documents you will need to provide to make a claim are:
Driving license
Identity card
Police report
Repair quotation
Registration card
Road tax, etc.
If you are not physically disabled or hospitalised from the accident, you have to report the claim within 7 days to be able to get a claim from Zurich. However, in the unlikely event of an accident which causes you to be physically disabled or hospitalised, you have 30 days to report to Zurich and get the claim.
Zurich’s car insurance only provides coverage for your car in Malaysia, Singapore and Brunei in accordance to Malaysia’s law. If you wish to drive your car to Singapore, you are required to have coverage against Legal Liability to Passengers (LLP) in accordance to Singapore’s law. However, LLP is not covered by this policy so you will have to purchase Endorsement 100 which provides coverage for your liability for death or bodily injury of passengers.
Zurich will not provide insurance coverage if:
You or your authorised driver does not have a valid driving license
You or your authorised driver is under the influence of alcohol, drugs and other intoxicating substances which deems you incapable of having control of your car
You or your authorised driver uses your car for an unlawful purpose
You or your authorised driver uses your car for racing purposes
You or your authorised driver did not take precautions to ensure your car does not get further damages after the incident and before any repairs has been made
You or anyone on your behalf has made a fraudulent or exaggerated claim to get benefits from this policy
An unauthorised driver caused your car to be damaged
Helpline Number 24 hour hotline (applicable to Zurich Insurance and Zurich Takaful customers) : 1-300-88-6222
Or in case of an accident you can contact: Accident Assist Call Centre (AACC): 1-300-22-1188 or 1-300-15-500
If you need to make a claim please refer to this link.
Mail to:
You can make an online enquiry here.
Or if you have a complaint, email directly to: feedback@zurich.com.my
The address of the head office of Malaysia:
Zurich General Insurance Malaysia Berhad
Level 23A, Mercu 3,
No. 3, Jalan Bangsar, KL Eco City,
59200 Kuala Lumpur, Malaysia
For the address of other branches in Malaysia, please refer to this link.
You cancel your policy with Zurich at any time you want by giving a written notice and return the Original Certificate of Insurance (CI) or the Statutory Declaration if the CI is lost. You may be entitled to get a refund for your premium based on the short period rates if no claims has been made before the cancellation.
You can visit their website or branch, or contact them through telephone, email or fax.
Website: www.insuranceinfo.com.my
Address: Zurich General Insurance Malaysia Berhad, Level 23A, Mercu 3, No. 3, Jalan Bangsar, KL Eco City, 9200 Kuala Lumpur, Malaysia
Telephone: 1-300-888-622
Email: CallCentre@zurich.com.my
Fax: 03-2144 1622