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Looking for a New Postpaid Plan? You Might Wanna Check These Telcos First

Updated 23 Aug 2019 – By Hakimie Amrie


We all know that our internet speed has always been rather ‘meh’. But, how come our neighbour, Singapore, has the fastest internet speed in the world?  Being true Malaysians, who can be triggered easily, made us a little bit kiasu, “How come they can have a fast internet connection but Malaysia cannot?” And, this it makes us wonder, “Is it worth the price we pay?”

So today, we’re going to flip this issue inside out by comparing which telco gives THE BEST postpaid plan in terms of price, benefits, speed, coverage and users’ opinions. Who do you think will hold the championship title, will it be UMobile? DiGi? how about the OG Maxis and Celcom? 

So, let the battles begin!
 

How much do you have to pay for internet?

 
Telco
Celcom UMobile DiGi Maxis
POSTPAID PLAN PRICE RM80 (20GB) - RM188 (100GB) RM28 (3GB) - RM79 (20GB) RM58 (10GB) - RM190 (100GB)  RM98 (30GB) - RM188 (60GB)
AVERAGE PRICE PER 1GB RM1.88 - RM4.00 RM3.95 - RM9.33 RM1.90 - RM5.80 RM3.13 - RM3.26
UNLIMITED DATA POSTPAID PLAN PRICE -  Starting price RM50 Starting price RM100 -
*Comparison for special plans are not included

Above, we can see that UMobile’s average price for 1 GB is quite expensive. Okaylah, they do offer postpaid plan from as low as RM28 for 3GB but...if you check the average price each GB for the said plan, UMobile actually charges you kaw-kaw punya with RM9.33 per GB. If that’s the case, better go with DiGi instead. Just add another RM30 and you can enjoy 10GB (RM5.80 per GB). 

For the other two telcos, although their postpaid plans are much pricier, the average price per GB is way cheaper. Let’s take Maxis as an example. You can see that even their cheapest plan is almost RM100  (MaxisONE RM98) but the average price per GB for that plan is only at RM3.13. See, that’s much cheaper, right? If that’s still not good enough for you, maybe you want to take a look at Celcom plans. The Celcom First Gold Plus plan offers you 40GB to enjoy at your heart's content for only RM98. Besides, this plan average price per GB is cheaper than Maxis - only RM2.45 per GB.



Want more internet? Then the plans we’re about to show you will make the internet addict in you squeal in delight. For heavy users looking for an unlimited data plan,  RM100 for DiGi (DiGi Postpaid Infinite 100) and RM50 for UMobile (UMobile GX50) should be part of your consideration.

Any sane person would go for UMobile because it’s way cheaper (by half the price), right? But here’s the catch. What many people aren’t aware of is the internet speed for UMobile plan will be capped at 5Mpbs compares to DiGi at 10Mpbs. If you’re wondering how slow 5Mpbs can be, try streaming a Youtube video - the best video quality you’d ever get is only at 480p, max.


Wanna know how fast your telco is?



Download speed. Image Source: Opensignal

On average, our internet speed rate is about 14.83Mpbs. So, let's say you want to subscribe to a postpaid plan, make sure the telco that you choose provides internet speed rate higher than the average internet speed rate for a better experience.

Based on a report made by Opensignal (refer to the above chart), Maxis is recorded to have the highest download speed compared to other telcos. With the internet speed rate of 17.9Mpbs, the telco has already topped our average speed. Celcom, on the other hand, in the second place with the internet speed nearly the same as our average speed - 14.7. DiGi managed to placed third with 10.7Mpbs - not so bad lah.

The chart above revealed that all telco offers internet speed more than 10Mpbs. But, what in the world happens to UMobile? 

So, it turns out that UMobile didn’t have their own cellular tower and used to share networks with Celcom and Maxis. Yup, in 2018 the networks sharing contracts had ended because UMobile has decided to build their own network's sites. Oh, no wonder lah UMobile’s line is so slow these days, the network’s sites project is still in progress. So, for those who are using UMobile, please be patient lah for the time being. 



How good is your telco coverage?

“Wait, I thought internet speed is everything, why suddenly I need to know about coverage?”

Okay, hear us out. Before you choose for any postpaid plan, make sure that the telco has coverage at your place - house, workplace hometown, etc. If not, you’re going to end up like this poor sis. 



To avoid this kind of situation happens to you, we have compiled coverage maps for every telco. 


UMobile


UMobile coverage map. Image source: UMobile

UMobile coverage is mostly available at the west part of Peninsula. So, if you stay at the east coast area of the Peninsula, Sabah and Sarawak, we suggest you opt for other telcos instead.


Celcom


Celcom coverage map. Image source: Celcom

Celcom has a much more meriah coverage for both Peninsula, Sabah and Sarawak. It’s safe to say that this telco is the most suitable telco to choose for, especially for those who travel a lot within Malaysia.


Maxis


Maxis coverage map. Image source: Maxis

Even though Maxis’s coverage isn’t as meriah as Celcom, but at least it’s also available outside of the major cities. According to Maxis, they manage to provide coverage for more than 90% of users in Malaysia since 2018. However, this is just an estimated data because like we all know, coverage also depends on geographical factors, type of device and the system limit. 


DiGi


Digi coverage map. Image source: DiGi

If you take a look at DiGi and UMobile maps, they are somewhat similar. Most coverage is only available at major cities areas like Klang Valley. For Sabah and Sarawak, the telco coverage is depressing AF - just take a look at the map.


4G availability. Image source: Opensignal

Now, let’s pay attention to the strength of the coverage. It’s quite easy to understand actually-  wider coverage means faster internet speed. Which is why lah everyone is demanding for 4G/LTE these days. Let us give you an example, with a 3G coverage, the highest internet speed you can get is around 7.2Mpbs but a 4G/LTE coverage has the speed up to 150Mpbs. 

So, before you pick a telco, make sure that said telco is able to provide 4G/LTE coverage...most of the time. From the chart above, we can see that Celcom has the highest 4G availability with the coverage consistency of 86.8% of all time. Celcom also got an award for a telco with the best 4G availability in Malaysia. But, are they really that good meh?



As we said (we hope you still remember), coverage does depend on the type of device, system limit, and geographical aspect. So, it could be when this bro tweeted that, (refer to the image above) he was in a mountain area.

That aside, Maxis is also consistent in providing 4G coverage with the coverage consistency of 83.2% of all time. 

DiGi, once again managed to placed third with 77.3% of coverage consistency. To be honest, we think DiGi is doing quite okay considering their coverage is not as wide as the other two. Lastly, UMobile - serving users with only 64.5% of coverage consistency, which could be the reason why the connection isn’t as stable.

We’re not sure if you notice this, but we already see a pattern between these telcos. UMobile is always at the last place - based on the info we shared, we can see why it is so. And as usual, the top two telcos are Celcom and Maxis, while DiGi keeps steady at their current place. 


What benefits can you get from these telcos?



Normal lah, all telcos berlumba-lumba offers the best promotions to make sure their customers will stay loyal. Some give discounts, free internet and it goes to the extent of offering smartphone with a ridiculous price! 

UMobile offers additional rewards like discounts through Giler Rewards and U Special loyalty program. On top of that, UMobile also gives free internet and Waze if you subscribe to their atas-atas plan. 



Moving on to Celcom, their benefits will definitely make you terangkat, especially if you’re a movie addict or a Netflix-goers. Depending on the plan you’re subscribed to, you can enjoy from 30GB up to 100GB free internet for streaming purpose at Netflix, iflix, Viu, tonton and so much more. The more atas plan you’re subscribed to, the bigger free internet quota will be given to you. Other than free internet, Celcom also has discounts and promotions for other stuff like free flight ticket. To know more, you can check all the rewards available at their mobile app. 



Maxis offers benefits based on your membership. An exclusive membership like MaxisONE Club Elite will treat you like a king. For example, you’ll experience a first-class customer service whereby your call will be prioritised over other customers. Ahh, suddenly it’s not so hard to keep up with the Kardashians anymore. This membership also gives you a discount for your smartphone accessories. And the best part is, you don’t have to queue anymore at their service centre. So, interested to join? All you have to do is purchase or upgrade (for existing customers) to postpaid plan RM128 and above.



Somewhat similar like Maxis, DiGi also provides benefits based on membership. However, you can only upgrade your membership by collecting points. We’re not trying to BS but you can only collect points by paying your monthly subscription. The bigger the amount in your bills, the more points will be given.


Extra point, what other users say about these telcos?

Enough with the technical stuff and all, now let us spill the tea. 

We want to start with UMobile (watch out Umobile, things are about to get nasty) because…we have been a loyal customer for years. So, the other day we tweeted (read: complaining) to UMobile because their line had gone with the wind for 3 days in a row without any explanation from them. 

But little did we know, they didn’t even BOTHER to reply our tweet (ugh, the audacity)  to the point that our friend had to call UMobile and let them know about our ice age situation. Only then they replied to the tweet (refer below image). We think the customer service failed to notice our tweet.



In our defence, we weren’t being overdramatic because this issue has been brought up many times. UMobile users keep complaining but no solution is provided. Besides that, when there’s a technical issue occurs, UMobile doesn’t even bother to inform users beforehand. 

Moving on, Maxis! This telco receives attention not for their internet speed or other technical stuff but because of money! Maxis has been accused of stealing money by scamming users many times to the points Malaysian started calling them as a scam company.

If we were not mistaken, DiGi used to have the same issue as Maxis. We’re not sure if you still remember this but there was one time an uncle throwing tantrum in a DiGi service centre by smashing windows using a golf club. We’re not sure if DiGi users still facing the same issue but hopefully not because window-smashing is not the kind of attitude we want to see in the younger generation. Other than that, most complaints we heard are relating to signal strength, like that magician movie, Now You See Me... now you don’t.



Celcom does not have much problem to begin with except most people said this telco is EXPENSIVE! Well, maybe because Celcom targeted working-class customers? We’re not denying the complaints but one thing we like the most about this telco - they will inform their users whenever they are facing technical issues. For example:


You see? This is what we want as a loyal customer (Cc: UMobile).


So, which one do you think hold the championship? 

Celcom lah...duhh. 



Before you activate your keyboard warrior mode and scold us at Facebook, it’s better if you hear our reasons first:

First reason, although Celcom plans look so expensive because the starting price is RM80, you need to know the amount of GB given and the average price for each GB. Just because you see a plan offered at a lower price, that doesn’t mean the said plan is cheaper.  The average price per GB is probably higher. 

What we really want to say is, don’t get fooled by with what you see, it’s all telco marketing tactics to trap you. 

The second reason, Malaysians are categorised as a heavy user data group. According to Connected Life study by Kantar TNS, about 82% of Malaysians use the internet for daily video streaming. So, based on our lifestyle, Celcom is seen as the most suitable to be used. With the highest internet speed and 4G/LTE coverage, video streaming won’t be a problem. 

The third reason, let’s be honest, we easily get mad when it comes to customer service. Therefore, choosing Celcom seems like the right decision since they really take care of their customers’ satisfaction. 

When it comes to the price, we can see that not all people could afford this telco because the price range is not as wide as UMobile. BUT, the main reason we subscribe to these plans is for the internet connection, right? Then, would it be better if we actually get what we want? We’re not sure about you but we’d rather pay more. 

Do you agree with us? Let us know at the Facebook comment section. 

Disclaimer: The views, thoughts, and opinions expressed in the text belong solely to the author, and not necessarily to the author's employer, organisation, committee or other group or individual.


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